If you've received a returned order and need to process it, this guide is here to help you navigate the three step process to logging this return within Partner Central. Doing so in a timely fashion ensures that customers will be satisfied with your store, even if the stars didn't align for this particular purchase.
Navigate to Customer Orders in the left-hand navigation.
From the drop down menu beneath it, select Return Receipts.
If you've never created a return receipt before, this page will have no return receipts logged.
All you need to do to begin the returns process is to click Create Return Receipt at the top of the page to begin the three step workflow.
Step 1: Create Return Receipt
A list of shipments will appear on the page after clicking Create Return Receipt.
Locate the returned shipment from the list by comparing the shipping number at the top of the packing slip to the recent shipments.
If there are too many orders to sort through manually, a search and a filter option is available at the top right to narrow down the options.
After you've located the returned shipment, select the box that appears to the left of the shipment number and press continue in the bottom right corner.
Step 2: Create Receipt Lines
You will be directed to a page that allows you to create receipt lines for the returned package.
Under the section entitled "Tracking Number" please enter the tracking number you find on the return label.
Under the section entitled "Receipt Lines" please enter the quantity of items returned.
Then, in the same section, you will select the type of return you have received from the drop down menu. By looking at the return and exchange sheet within the package, you can know whether the customer intended to return the package, exchange it, or if they have requested repairs on it.
Reflect their selection accurately.
From there, you will select the return reason group and the specific return reason from a drop down menu. Select the one that most closely applies to what the customer has indicated on their form.
After filling out this information, select Save in the bottom right corner.
Once the page has loaded once more, select Continue in the bottom right corner to move on to the third and final step.
Step 3: Confirm Return Receipt
Now, all that’s left is to check that what you’ve entered into the return receipt is correct.
Once you’ve verified that the tracking number, receipt line quantity, return type and return reason have been entered correctly, select Confirm Receipt in the bottom right corner.
Go back to the Return Receipts page and you should find the return receipt you have just created there, indicating that the receipt has been processed in the system.
Congratulations! You’ve successfully completed a return!
If you’re looking for more articles on Seller Fulfillment, check out the articles listed below:
- General Concepts of Seller Fulfillment
- Making Changes to Your Shipping Settings
- Creating a Shipment Batch
- Fulfilling a Shipment Batch
If you have any questions or would like to speak to a member of our team, please call 833-453-3672 or email PartnerSuccess@jedora.com.